Elucinta Policies
Business and service terms
Elucinta is a DBA of Flore Intelligence LLC in Fairfax, Virginia. This website describes a bounded evidence-preparation service. A paid order will also be governed by the agreement and order terms presented before payment.
Elucinta is not Microsoft and does not claim Microsoft affiliation, sponsorship, certification, endorsement, representation, or agency.
The customer supplies the applicable requirements and authorized evidence, verifies the underlying facts, reviews the finished package, makes all eligibility decisions and attestations, controls Partner Center, submits the claim, communicates with Microsoft, and retains original records.
Elucinta does not guarantee acceptance, approval, payment, or reimbursement. Package completeness is assessed only against the customer-supplied requirements and evidence.
Delivery policy
The service is delivered electronically. For a qualifying standard case, the proposed delivery target is three business days after Elucinta accepts the complete input set. Time awaiting missing, corrected, or newly authorized customer material is outside that delivery period. No physical product is shipped.
Cancellation and refund policy
A customer may cancel for a full refund before Elucinta accepts the input set as complete and begins package preparation.
Elucinta will issue a full refund when it rejects a prepaid case before delivery because the case is outside scope, requires prohibited data or work, lacks required authorization, or cannot be delivered for an Elucinta-controlled reason.
After preparation begins, the purchase is generally non-cancellable because reserved professional time and digital work are being performed. Elucinta will provide a full refund if it cannot deliver the agreed standard package for an Elucinta-controlled reason. This does not limit rights that cannot legally be waived.
The service includes one correction for an Elucinta-caused transcription, indexing, source-link, or assembly error reported within seven calendar days after delivery. A Microsoft request, rejection, nonpayment, delay, or other claim outcome does not by itself create a refund right.
To request a cancellation, correction, or refund, email billing@elucinta.com with the business name and order reference. Do not send payment-card information or portal credentials.
Privacy policy
The public website does not currently use advertising trackers, behavioral profiling, or a customer account system. Elucinta may receive business contact information and message content when someone emails an Elucinta address.
When payment and secure intake are enabled, Elucinta may receive order details, business contact information, authorization records, and the minimum customer-supplied documents required to perform the service. Full payment-card information will be handled by the payment processor rather than stored by Elucinta.
Customer documents are used only to perform the authorized service. Elucinta does not sell them, publish them, use them for advertising, or use them to train a public general-purpose model.
The proposed service policy is to delete working customer files within 30 calendar days after final delivery or case closure, unless a shorter valid request, legal obligation, dispute, incident, or documented hold requires different treatment. Customers remain responsible for original records.
Elucinta uses data minimization, access restrictions, multifactor authentication where supported, encrypted service providers, case isolation, and fail-closed handling of prohibited data. No method of storage or transmission can be guaranteed completely secure.
For privacy, deletion, or support requests, email support@elucinta.com.
Website security and payments
The production website will use HTTPS. When checkout is enabled, payment will be processed through a hosted payment processor so Elucinta does not directly receive or store full card numbers. Customers should never email card details, passwords, access tokens, recovery codes, or Microsoft portal credentials.
Contact
General: contact@elucinta.com
Support and privacy: support@elucinta.com
Billing: billing@elucinta.com